Sifting through survey responses
Context
I sent an online survey form to our users, and I've just finished collecting thousands of qualitative responses.
How can I understand what they’re all saying — without reading every single response, one at a time?
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01. Ingest
I've downloaded a spreadsheet-style data file of my customers' survey responses — so now I'll upload it to Pienso Ingest.
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02. Explore
Before I create a model, I'd like to test a hunch: I think there's a specific, urgent issue being raised in these surveys — so I'll use Pienso Explore to query the data to see how many customers are reporting this problem.
Hunch confirmed! It looks like a few thousand customers reported this issue. I'll export the relevant data subset and hand it off to the support team so that they can resolve these customers' issues ASAP.
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03. Fingerprinting
But there's more going on in these surveys than just that one issue — so I'm going to use this data to train a Pienso Fingerprint model. In this process, I will create a taxonomy that includes all the topics my customers are discussing.
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04. Analysis
Once it's finalized, I'll use Pienso Analysis to apply my Fingerprint model to the original data set and start sifting. I can sort topics by prevalence, co-occurrence, and even dig into which model-perplexing responses remain "unclassified."
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05. Outcomes
I’ve established a taxonomy of customer issues in Pienso Fingerprinting, and prioritized these issues with Pienso Analysis. Now I can pass these insights on to my customer support and product strategy teams.
01
Ingest
01 Ingest
Pienso Ingest lets you prepare your raw text for use as training data, whether it's structured or unstructured.
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02
Explore
02 Explore
Pienso Explore lets you search a data set for documents that match your interest.
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03
Annotate
03 Annotate
Pienso Annotate empowers you to convert your data sets from unstructured to structured — without manually labeling a single document.
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04
Fingerprinting
04 Fingerprinting
Pienso Fingerprinting is an interactive semi-supervised approach to training generative models.
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05
Deep Learning
05 Deep Learning
Pienso Deep Learning uses labeled training data to create a powerfully accurate topic model.
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06
Analysis
06 Analysis
Pienso Analysis lets you use a finalized Fingerprint or Deep Learning model to investigate a data set through an array of granular views.
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07
Dashboard
07 Dashboard
Pienso Dashboard lets you monitor the results of your Fingerprint or Deep Learning models in real-time as they score new documents as part of your Pienso API Deployment.
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08
Deploy
08 Deploy
Pienso Deploy is a UI-driven API deployment manager. Use it to put your models on an API production slot that you can send your live data to for scoring.
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