Powering rapid response to social posts
Context
Every day, I receive hundreds of questions directed at my company's Twitter account.
How do I automate our workflow so my social media manager can immediately identify which resources a customer needs?
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01. Ingest
I wrote and ran code to scrape tweets from the web, then hand-labeled a few thousand tweets with my taxonomy. Now I'll upload this labeled data set to Pienso Ingest, making sure to indicate which metadata column contains my 'labels'.
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02. Deep Learning
Since my data already has labels (and I'm not interested in re-evaluating or expanding my current taxonomy), I can use it to train a Pienso Deep Learning model — a quick, easy, and mostly hands-off training process.
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03. Analysis
I can use Pienso Analysis to apply my finalized Deep Learning model to a new, unlabeled batch of tweets — to verify if the results match my expectations.
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04. Deploy
Finally, I'll use Pienso Deploy to put my Deep Learning model on a slot so I can plug it into our external CRM apps via an API key.
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05. Outcomes
Pienso now powers the best new feature in our proprietary CRM tool — and our social media managers love it! It identifies the issue being described faster than our social media managers can read the tweets, and then suggests a link or explanation to reply with.
01
Ingest
01 Ingest
Pienso Ingest lets you prepare your raw text for use as training data, whether it's structured or unstructured.
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02
Explore
02 Explore
Pienso Explore lets you search a data set for documents that match your interest.
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03
Annotate
03 Annotate
Pienso Annotate empowers you to convert your data sets from unstructured to structured — without manually labeling a single document.
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04
Fingerprinting
04 Fingerprinting
Pienso Fingerprinting is an interactive semi-supervised approach to training generative models.
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05
Deep Learning
05 Deep Learning
Pienso Deep Learning uses labeled training data to create a powerfully accurate topic model.
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06
Analysis
06 Analysis
Pienso Analysis lets you use a finalized Fingerprint or Deep Learning model to investigate a data set through an array of granular views.
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07
Dashboard
07 Dashboard
Pienso Dashboard lets you monitor the results of your Fingerprint or Deep Learning models in real-time as they score new documents as part of your Pienso API Deployment.
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08
Deploy
08 Deploy
Pienso Deploy is a UI-driven API deployment manager. Use it to put your models on an API production slot that you can send your live data to for scoring.
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